Terms & Conditions

These terms

These terms apply when a dental practice sends work to Ceramic Art 3D Dental Technologies. Sending us a case means accepting them. If we have a separate written agreement with your practice, that agreement takes precedence.

Who we work with

We supply registered dental practices and clinicians. We are a laboratory: we do not treat patients, we do not diagnose, and we do not choose the treatment plan. Clinical decisions — what to prescribe, whether the preparation is suitable, whether to fit the finished work — rest with the treating clinician.

Your prescription

We make what the prescription asks for. Please send the scan or impression with the opposing arch, a bite registration, the shade with a stump shade where it matters, and the implant system and platform on implant cases.

If something is missing or a preparation will not support the restoration prescribed, we will contact you rather than guess. That pauses the turnaround clock until we hear back.

Turnaround

Standard turnaround is 7 working days in the laboratory for most work, from the point we have everything we need. Removable and implant work runs 7 to 10 working days; retainers and guards run 3 to 5.

These are laboratory days and exclude transit. Turnaround is our best estimate and not a guarantee — a remake, a missing detail or a case that needs a try-in will extend it, and we will tell you when it does.

Shipping and risk

We arrange delivery to the address the practice gives us. Please check the package on arrival and tell us within a working day if anything is damaged or missing, so we can trace it while that is still possible.

Where a practice arranges its own courier, risk passes when the package leaves us.

Warranty

We warrant our work for two years from delivery against defects in materials and workmanship, except retainers and clear appliances, which carry one year because they are wear items.

The warranty covers our making. It does not cover:

• wear, grinding, trauma or accidental damage
• changes in the mouth after fitting, including further tooth or bone loss
• work altered, adjusted or repaired outside this laboratory
• failure caused by the preparation, the impression or the fit surface we were given
• cases where the prescription asked for something we advised against in writing

Remakes

If work does not fit or does not match, tell us within 30 days of delivery and return it with the original models and a note on what is wrong. Where the fault is ours, we remake it at no charge and prioritise it.

Where a remake is needed because the prescription or the impression changed, we will quote before starting. We would rather remake a case than have you adjust it chairside, so please call us first.

Prices and payment

Prices are quoted per unit and confirmed with the case. Account holders are invoiced monthly, payable within 30 days; other work is payable on delivery.

Finished work remains our property until it is paid for. We may hold new cases from an account that is significantly overdue, and we will tell you before we do.

Limits

Our responsibility for a case is limited to remaking it or refunding what you paid us for it, at our option. We are not liable for chair time, rescheduled appointments, patient compensation or lost earnings.

Nothing here limits liability that cannot lawfully be limited.

Governing law

These terms are governed by the laws of Pakistan, and the courts of Lahore have jurisdiction.

Contact

Ceramic Art 3D Dental Technologies
56, opposite Shaukat Khanum Hospital Road, GCP Society, Block R1, Phase 2, Johar Town, Lahore, Pakistan
contact@ceramicart3ddental.com
+92 321 9421504